Terms & Conditions — Mostplay

These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("Player", "User", "You") and Mostplay ("Platform", "We", "Us", "Our"), the operator of the online gaming and sports betting platform accessible at mostplay.casa ("the Website").

By registering an account, accessing the Website, or placing any wager on the Mostplay platform, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any provision of these Terms, you must not use the Mostplay platform.

These Terms apply to all products and services offered through Mostplay, including but not limited to: live casino games, slot machine games, sports betting markets, esports wagering, crash games, and any other gaming products made available to players from time to time.

The following terms, as used throughout this Agreement, shall have the meanings set out below:

To be eligible to register and maintain an active Account on the Mostplay platform, you must satisfy all of the following conditions at the time of registration and on a continuing basis:

• You must be a natural person, not a corporation or other legal entity.
• You must be a minimum of 21 years of age. Mostplay enforces a strict 21+ minimum age policy in line with internationally recognised standards for online gambling operators.
• You must have the legal capacity to enter into binding contracts under the laws of your country of residence.
• You must not be a current or former employee, contractor, director, officer, or immediate family member of a current or former employee or contractor of Mostplay or any of its affiliated partners.
• You must not currently hold another active Account on the Mostplay platform. Only one Account per individual is permitted.
• Your Account must not have been previously suspended, terminated, or permanently closed by Mostplay for any reason.
• You must provide accurate, complete, and current personal information at the time of registration and update such information promptly should it change.

Registration on the Mostplay platform is free of charge. To complete registration, you are required to provide a valid username, a secure password, a reachable email address or mobile phone number, and your date of birth. You are solely responsible for maintaining the confidentiality of your login credentials.

In accordance with anti-money laundering (AML) obligations and responsible gambling best practices, Mostplay requires all players to complete identity verification before processing any withdrawal request. KYC verification is a one-time process; once approved, your Account will have full withdrawal access indefinitely unless your circumstances change or Mostplay requests updated documentation.

Mostplay supports a range of MYR-denominated payment methods for both deposits and withdrawals, including Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank, DuitNow, FPX, and USDT TRC20. Payment method availability is subject to change without prior notice.

Mostplay offers a range of promotional bonuses to both new and existing players, including welcome deposit bonuses, reload bonuses, cashback offers, and VIP loyalty rewards. Each promotion is subject to its own specific terms and conditions, which are published alongside the respective offer and form part of this Agreement when a player opts in.

By placing any wager on the Mostplay platform, you acknowledge and accept the game-specific rules applicable to the product in question. These rules are accessible within each game or betting market and are incorporated by reference into these Terms.

• All wagers are final once confirmed. Mostplay does not accept bet cancellation requests after a wager has been placed and confirmed, except where a technical error demonstrably affected the outcome.
• Mostplay reserves the right to void any wager placed at odds that were published in error, provided that the error is identified and corrected within a reasonable timeframe after the wager was placed.
• In sports betting markets, settlement is based on official results from the governing body of the respective competition. For Liga Super Malaysia and other domestic competitions, results are settled in accordance with the Football Association of Malaysia's official records.
• In the event of a technical failure affecting the outcome of a game or wager, Mostplay will investigate and resolve the matter in accordance with the applicable game provider's rules. Players will be notified of the outcome.
• Maximum single-bet and maximum win limits apply to all markets. These limits are published within the platform and are subject to change without prior notice.

The following conduct is strictly prohibited on the Mostplay platform and constitutes a material breach of these Terms, which may result in immediate Account suspension, forfeiture of balances, and referral to relevant law enforcement authorities:

• Using automated software, bots, scripts, or any other artificial intelligence tools to place bets, navigate the platform, or gain an unfair advantage over other players or the operator.
• Colluding with other players to fix outcomes or manipulate game results in any format, including but not limited to live casino games and sports events.
• Using the platform to facilitate money laundering, terrorist financing, or any other activity that violates anti-money laundering regulations applicable in Malaysia or internationally.
• Registering more than one Account in order to claim promotional benefits multiple times or to circumvent Account restrictions.
• Accessing the platform using a VPN, proxy server, or any other technology intended to mask or disguise your true geographical location or identity.
• Attempting to exploit software bugs, errors, or technical vulnerabilities in the platform for financial gain. Any bugs discovered must be reported to support immediately.
• Threatening, harassing, or engaging in abusive conduct towards Mostplay staff or other players via any communication channel.

Mostplay reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, with or without prior notice, in circumstances including but not limited to:

• Breach of any provision of these Terms and Conditions;
• Reasonable suspicion of fraudulent activity, money laundering, or identity theft;
• Failure to complete KYC verification within the required timeframe;
• Discovery that the Account holder is under 21 years of age;
• Chargebacks or disputed payment instructions initiated against Mostplay by the player;
• Player request for self-exclusion under responsible gambling provisions;
• Regulatory requirement or instruction from a competent authority.

Where an Account is suspended pending investigation, Mostplay will communicate the reason and estimated resolution timeframe to the Account holder where it is lawful and appropriate to do so. Where an Account is closed for confirmed breach of these Terms, associated balances may be forfeited to the extent permitted by applicable law.

Mostplay is committed to promoting responsible gambling practices. We invest in tools and resources that enable players to manage their gambling behaviour proactively. The following responsible gambling tools are available to all registered players at all times via the Account dashboard:

• Deposit Limits: Players may set daily, weekly, or monthly deposit caps. Reductions take effect immediately; increases require a 48-hour cooling-off period.
• Session Time Alerts: Configurable reminders at 30, 60, and 90-minute intervals during active play sessions.
• Loss Limits: Players may set a maximum loss threshold over any defined period.
• Reality Checks: On-screen notifications displaying time spent and net win/loss during a session.
• Self-Exclusion: Players may request temporary suspension (minimum 1 month) or permanent closure of their Account for responsible gambling reasons. Self-exclusion requests are processed within 24 hours and are irrevocable for the nominated period.

All content on the Mostplay platform — including but not limited to text, graphics, logos, interface designs, game assets, software, and trademarks — is the exclusive property of Mostplay or its respective licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform solely for the purpose of personal, recreational gambling in accordance with these Terms. This licence does not include the right to reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content on the platform without the prior written consent of Mostplay.

To the fullest extent permitted by applicable law, Mostplay and its directors, officers, employees, agents, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the platform, including but not limited to:

• Loss of funds resulting from your own gambling decisions;
• Service interruptions, downtime, or technical failures outside our reasonable control;
• Loss of data, Account information, or communication failures;
• Unauthorised access to your Account resulting from your failure to maintain credential security;
• Actions of third-party payment processors or financial institutions.

Mostplay's total aggregate liability to you for any claim arising from these Terms shall not exceed the total amount deposited by you in the calendar month in which the claim arose, or MYR 500, whichever is lower, unless otherwise required by applicable law.

The collection, use, storage, and processing of your personal data by Mostplay is governed by our Privacy Policy, which is incorporated by reference into these Terms and forms an integral part of this Agreement. By accepting these Terms, you also acknowledge and consent to the data practices described in our Privacy Policy.

Our Privacy Policy covers, among other matters: the categories of personal data collected, the lawful basis for processing, data retention periods, your rights as a data subject, and the security measures employed to protect your information. We strongly encourage you to read the full Privacy Policy, accessible at mostplay.casa/privacy-policy.

These Terms and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims) shall be governed by and construed in accordance with the applicable laws of the jurisdiction in which Mostplay is licensed to operate.

In the event of a dispute between you and Mostplay arising from these Terms or from your use of the platform, you agree to first attempt resolution through Mostplay's internal customer support escalation process. Should a dispute remain unresolved after ten (10) business days of formal escalation, either party may pursue resolution through applicable dispute resolution mechanisms in accordance with the governing law.

For disputes related to payment processing in MYR via Malaysian banking channels (Maybank, CIMB, Public Bank, DuitNow, FPX), the timeline for resolution may be subject to the relevant financial institution's own dispute handling procedures.

Mostplay reserves the right to amend, update, or replace any part of these Terms at any time. When material changes are made, Mostplay will provide notice to registered players through at least one of the following channels: in-platform notification, email to the address registered on your Account, or a prominent notice on the homepage of the Website.

Changes become effective on the date specified in the notice, which shall be no less than seven (7) calendar days after the notice is issued, except where changes are required by law or regulation, in which case they may take effect immediately. Your continued use of the platform after the effective date of any amendment constitutes your acceptance of the revised Terms.

It is your responsibility to review these Terms periodically. The "Last Updated" date at the top of this document indicates when the most recent version was published.

If you have questions about these Terms and Conditions, wish to raise a formal complaint, or require clarification on any provision, please contact the Mostplay support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the platform. This is the fastest channel for time-sensitive matters.
• Email (plain text — not a link): [email protected]. Responses to email enquiries are typically provided within one (1) business day.

When contacting us regarding a specific Account issue, please have your Account username and registered email address available to assist with faster verification. For formal complaints, please state the nature of your complaint clearly and include any relevant dates, transaction references, or supporting documentation.